UnitedTechs

Refund Policy

Last updated October 1, 2026.

This policy covers software you buy from UnitedTechs, a trade name of D Bell Holdings, L.L.C. We want every product to work for you. If it doesn't and we can't fix it, you get your money back.

14-day money-back promise

You can get a full refund if you ask within 14 days of your purchase date. If you ask us for troubleshooting help, your refund window extends until 14 days after troubleshooting is complete. Troubleshooting means fixing problems with the software as it is; it doesn't include adding new features. Troubleshooting is complete when we email you that it's finished, or when you tell us you want to stop.

Send us a message through the contact form and choose "Refund request." Include the email address you used to buy and your order number from your receipt.

If you don't accept the CallMinder License Agreement (unitedtechs.com/license), you're entitled to a full refund.

How a request works

  • We'll offer to fix it first. Most problems come down to one setting, such as the radio's CI-V address or the COM port. We'll ask a few quick questions and usually have you running the same day. If you'd rather just have your money back, say so.
  • If we can't fix it, you get a full refund. You don't have to keep troubleshooting for weeks. If it still doesn't work after our help, just say so and we'll refund you.
  • Wrong edition. If you bought the edition for a radio you don't own, we'll refund you or switch you to the right edition when it's available, whichever you prefer.
  • Charged twice or never got your download. We'll refund any duplicate charge, or send your download and license right away. These are covered any time, not just within your refund window.

What happens after a refund

Refunds go back to the card or payment method you used. We usually process them within 2 business days of approving your request, and your bank typically shows the credit within 5 to 10 business days. Your license ends when the refund is issued and you agree to delete the software.

After your refund window

Purchases outside the refund window above aren't normally refundable, but if something is wrong, contact us anyway. We'll look at every request fairly.

Before you file a chargeback

Please contact us first. We answer refund requests quickly, and it's faster for you than a dispute with your bank.

Contact

D Bell Holdings, L.L.C., doing business as UnitedTechs, 33 Brady Ln, Lecompte, LA 71346. Phone: 318-528-0066. Use our contact form.